General terms and conditions

1. Applicability

These general terms and conditions (GTC) apply to all deliveries of the online shop to consumers (§ 13 BGB).

2. Contract partner

The purchase contract will be concluded with Shop4angels, PO Box 12 23, 74602 Öhringen, Germany. You can reach us for questions, complaints and objections on weekdays by e-mail to: or by telephone on +49 (0) 1590-1 61 61 93

3. Offer and conclusion of contract

The presentation of the products in our online shop is not a legally binding offer, but a non-binding online catalogue.

By clicking the button “Buy now” you place a binding order for the goods contained in the shopping cart. The confirmation of order entry is sent together with the acceptance of the order immediately afterwards by an automated e-mail. With this e-mail confirmation, the purchase contract is concluded.

4. Right of revocation

Customers who are consumers in the sense of § 13 BGB have the following right of revocation:

Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons. The time period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods.

In order to exercise your right of revocation, you must give us a clear indication (e.g. by e-mail or letter) of your decision to revoke this contract or – if the goods have been delivered to you before the revocation period expires – revoke the contract by returning the goods. You may use our sample revocation form, which is not mandatory; if you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation that we have received your revocation.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period. The revocation must be addressed to: Shop4angels, Postfach 12 23, 74602 Öhringen, Germany;, phone: +49 (0) 1590-1 61 61 93

Consequences of the revocation

If you revoke a contract, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs arising from your choice of a different method of delivery to the low-cost standard delivery offered by us), without delay and at the latest within fourteen days of the date on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this refund.

We may refuse to refund until we have received back the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without delay and no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period is considered to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You will have to bear the cost of returning the goods.

You will only be liable for any loss of value of the goods if this loss of value is caused by a handling of the goods which is not necessary for the examination of their nature, properties and functioning.

Limitation of the right of revocation

The right of revocation does not apply to contracts for goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

– End of information regarding revocation –

5. Prices and shipping costs

5.1 The prices indicated on the product pages contain the legal value added tax and other price components.

5.2 In addition to the indicated prices, we charge a flat shipping fee of 4.90 € per order for delivery within the European Union. For shipments to countries outside the EU, the effective shipping costs will be charged. Shipping costs are clearly indicated on the shopping cart and checkout pages. From an order value of 30 € incl. VAT the shipping is free of charge.

5.3 As soon as your payment has been received on our account (bank transfers usually take 2 to 3 working days), we will proceed with the shipping of your order. However, we can reserve the goods for you for a maximum of 14 days. If we do not receive your payment on our account by then, we ask for your understanding that we will cancel your order request.

6. Shipping

6.1 The shipment is carried out Europe-wide.
6.2 The shipping time is usually 3 to 5 working days within Germany (in other countries, longer shipping times may apply). We point out possible deviating availability on the respective product page.
6.3 Should the ordered product not be available in time, we will inform you immediately. In such a case you are free to wait for the ordered product or to cancel your order. In the event of cancellation, any payments already made will be refunded immediately.

7. Payment

7.1 Payment is made in advance, by bank transfer or with PayPal. We deliver the goods after payment entry. If you choose the payment method “bank transfer”, we will provide you with our bank details after completion of the order process and additionally by e-mail with your order confirmation.
7.2 You are only entitled to offsetting if your counterclaims have been legally established by a court of law or acknowledged by us in written form.
7.3 You may only exercise a right of retention if the claims result from the same contractual relationship.

8. Retention of title

The goods remain our property until full payment is received.

9. Warranty

The warranty is provided in accordance with the legal regulations. For all defects occurring during the legal warranty period of 1 year from delivery, you have the legal right to supplementary performance (at your choice: removal of defects or new delivery) and – if the legal requirements are met – the legal rights to reduction or withdrawal as well as compensation for damages. You must grant us a total of two attempts at rectification. If the type of subsequent performance you desire is only possible at disproportionate cost, your claim shall be limited to the other type of subsequent performance.

10. Further information

Order process

Once you have found the desired product, you can place it in the shopping cart with no obligation by clicking on the button “Add to cart”. You can view the contents of the shopping cart at any time by clicking on the shopping cart button in the menu bar. On the shopping cart page you can remove individual products by clicking the X symbol or change the order quantity with the -/+ buttons. If you want to buy the products in your shopping cart, click the button “Proceed to checkout”. Please then enter your data, mandatory fields are marked with a *. After entering your data, please check your entries again. You can complete the order process by clicking the button “Buy now”.

Text of the contract

The text of the contract is stored on our internal systems. You can view the general terms and conditions at any time on this page. The order data as well as the general terms and conditions will be sent to you by e-mail. For security reasons, the contract text is no longer accessible online after completion of the order.


We use the data you submit to us to fulfill and process your order. As far as this is necessary for the fulfilment of the contract, your data will be passed on to the shipping company commissioned with the delivery (name, address) and also to the payment service you selected. The legal basis for data processing is Art. 6 Para. 1 letter b DSGVO (GDPR), which permits the processing of data for the fulfilment of a contract or pre-contractual measures. Your data will not be forwarded to any other third parties or used for advertising purposes. Your order data will be stored for the legally required period of time (usually 10 years); after this period they will be deleted.

For further information see our Privacy policy.

Property rights

Images and texts on this site are protected by copyright. The fact that trademarks, logos and other signs – including those of third parties – are made accessible on this website does not imply a license or other permission to use these trademarks and signs. You may not use the contents of this website, in particular its texts and layout, for your own websites or other publications. Any unauthorized use of the contents of the website will be prosecuted under civil and/or criminal law.

Postfach 12 23, 74602 Öhringen, Germany
Phone: +49 (0) 1590-1 61 61 93
Managing Director: Xenia Galizki
VAT ID: DE320347267